What is CRM?

CRM is a customer relationship management tool that various companies use to manage and analyze customer interactions and data. Actually, CRM is the fastest-growing type of business software used. The goal of a CRM is to improve business relationships with customers, help business to improve customer service, and drive sales. Microsoft has written extensively about the benefits of Dynamics 365.

Why should I use Dynamics 365?

Are you tired of unreliable reporting and inefficient processes? Do you want a tool that will allow you to efficiently manage customer relations, improve your marketing, and boost your sales? If your answer to any of the above questions was yes, then a CRM could help you. Learn why Dynamics 365 wins over many other customer engagement solutions.

Is Dynamics 365 only for big businesses?

Absolutely not! An effective CRM can benefit any sized business.  Basically, if you have customers and sell a product or service, a CRM can help. CRM software started out at the enterprise level, but is now widely used by many small to medium-sized businesses.  For over ten years, enCloud9 has helped its clients to increase sales and improve customer satisfaction by using Microsoft Dynamics 365. Dynamics 365 captures your organization’s emails, phone calls, and other significant interactions with clients and prospective clients. This data helps to develop stronger bonds with customers as well as the ability to spot trends in sales, marketing, and customer service. Bigger businesses have always had the edge over their smaller competitors when it comes to delivering customer satisfaction.  Microsoft Dynamics CRM levels the playing field, offering an enterprise-level sales, customer service, and marketing suite that is competitively priced for any sized business.

What businesses use Dynamics 365?

As stated earlier, basically any business that has customers and sells services or products can benefit from using CRM. Businesses that have sales, marketing, and billing teams use CRM.  Businesses that create quotes and send invoices use CRM.  Any business that wants to increase their productivity and provide better customer service use CRM. According to Rieva Lesonsky of GrowBiz Media, retailers are the #1 use of CRM software, as it allows them to track purchasing and behaviors over time. enCloud9 has implemented Dynamics 365 in a wide variety of vertical markets.  Some of the most common vertical markets include accounting firms, financial services, construction, and professional consulting firms. Visit our blog to learn more about some of the different verticals that can benefit from Dynamics 365. Every client has unique needs and processes, and enCloud9 builds custom solutions that meet your unique needs.   For example, at enCloud9, we have customized Dynamics 365 to not only manage our sales, marketing, and customer service, but we have added functionality to successfully manage our client engagements from beginning to end. But it’s not only for-profit businesses that use CRM; non-profits organizations can benefit from using Dynamics 365 as well.

How can we help?

As you can see, an effective CRM system can be very beneficial. When you are ready to raise your productivity to a new level, it’s time to look at Dynamics 365. We would be happy to take an in-depth look at your business processes and see how they can be improved.

enCloud9 has one of the most experienced Microsoft Dynamics CRM teams in the US. From pre-sales to project management, and user support, we will respond quickly with our expertise to answer your questions. Our history dates back to 2009, but our experience dates back even longer. Our consultants have been advising companies for over thirty years to give them the tools to achieve their goals. Our experience leads to your success. We use our unique approach to help small and medium-sized businesses lower their costs and boost productivity through Microsoft’s powerful range of cloud-based software. Contact the professionals at enCloud9 today to find out how Dynamics 365 can help your business.