One area in which Dynamics 365 shines bright is in Case Management!

Case Management in Dynamics 365 empowers employees to resolve cases quickly. Case Management not only provides efficiency and consistency, but also unifies the way your people manage cases and customer interactions. With Case Management in Dynamics 365, a case is started at the beginning of a customer issue or problem. All notes and actions taken to resolve the problem are notated so that when you get a new support person, you don’t have to explain your issue or the steps already taken over again. In our case management webinar, we discussed how case management in Dynamics 365 empowers employees to quickly resolve cases. 

Brian Begley started enCloud9’s August webinar by giving some information about enCloud9 as well as discussing why managing customer service in Dynamics 365 is beneficial.  Brian discussed the main components of Dynamics 365 Customer Service and gave a brief overview of managing cases in Dynamics 365.  He then walked through a day in the life scenario of a customer service person.

Want to Learn More?

In addition to our Case Management webinar, you might want to check out our Provide Seamless Customer Service With Case Management in Dynamics 365 blog.

In addition, here are some great resources from Microsoft to check out:

• Work With Cases
• Manage Activities from the Timeline
• Work with Cases in Dynamics 365 Customer Service (learning path)

How Can We Help?

If you have any questions on case management or if we can help you with any of your Dynamics 365 needs, don’t hesitate to contact us.  We would be more than happy to assist you. enCloud9 is a recognized expert in helping organizations like yours to get the most out of their Dynamics 365 system.

Join our September webinar as we discuss Dynamics 365 best practices, tips, and hacks. Don’t miss our Dynamics 365 Best Practices webinar.

Visit our YouTube channel for more informative webinars.