Jan 13, 2022 | Microsoft Dynamics 365, Microsoft Power Platform, New Features in Dynamics 365, News and Updates
Microsoft has released the timeline for the first major update of the year – the Dynamics 365 and Power Platform 2022 Release Wave 1. Stages in the Timeline Release Plans Available The release plans will be posted to the public to the Dynamics 365 and Power...
Jan 12, 2022 | Dynamics 365 Sales, Dynamics 365 Sales Insights, Microsoft Dynamics 365, Sales
Selling to customers today is about building and maintaining relationships. Relationships are built by knowing your customers, what is important to them, and responding to them with the right communication at the right time. Dynamics 365 Sales Insights enables...
Jan 5, 2022 | Microsoft Dynamics 365
Salespeople engage with many customers every day. Salespeople are responsible for qualifying leads, nurturing opportunities, and acting effectively in a timely manner. In addition, they are expected to operate according to the processes recommended for their...
Nov 17, 2021 | Customer service, Dynamics 365 Customer Service
What is Dynamics 365 Customer Service Dynamics 365 Customer Service is a full suite of capabilities to ensure your business can deliver the best customer service experience possible to customers. Dynamics 365 Customer Service enables you to know your customers so that...
Nov 15, 2021 | Customer service, Microsoft Dynamics 365
Understanding your customer and where they are at in the customer buying journey allows you to make the best possible decisions on how to proceed with an opportunity or lead. It also ensures that your marketing strategy addresses each stage which in turn leads to a...
