Nov 1, 2024 | Dynamics 365 implementation, Dynamics 365 Sales, enCloud9, enCloud9 Services, Microsoft Dynamics 365
As a Managed Service Provider (MSP), keeping your clients’ IT systems running smoothly is your top priority. However, many clients of your clients also need a powerful CRM solution like Microsoft Dynamics 365 to grow their business. That’s where enCloud9... 
Oct 31, 2024 | Customer Voice, Microsoft Dynamics 365
The 2024 Release Wave 2 for Dynamics 365 Customer Service introduces several key updates designed to improve both agent efficiency and customer experience. These updates focus on streamlining workflows, enhancing communication, and leveraging AI-driven insights to... 
Oct 28, 2024 | Dynamics 365 Sales, Microsoft Dynamics 365
Prioritizing the right leads and opportunities is essential for driving sales growth. With the integration of AI-powered lead and opportunity scoring in Dynamics 365 Sales, sales teams can now make smarter, data-driven decisions. AI scoring uses artificial... 
Oct 23, 2024 | Dynamics 365 Sales, Microsoft Dynamics 365, Sales Copilot
Microsoft’s 2024 Release Wave 2 for Dynamics 365 Sales brings a host of enhancements and new capabilities designed to streamline the sales process, improve the seller experience, and leverage AI to boost productivity. This release focuses on providing sales... 
Oct 12, 2024 | Microsoft Dynamics 365
To achieve sustainable growth and stay competitive, businesses need a solid understanding of customer behavior and preferences. Data analytics is a key tool for this, and Microsoft Dynamics 365 provides a strong platform to help set informed CRM goals. In this...
