Sep 8, 2020 | Customer service, Microsoft Dynamics 365, Webinars
August Webinar – Case Management in Dynamics 365 for Customer Service One area in which Dynamics 365 shines bright is in Case Management! Case Management in Dynamics 365 empowers employees to resolve cases quickly. Case Management not only provides efficiency...
Aug 13, 2019 | Customer service, Digital Transformation, Microsoft Dynamics 365
Enhanced Timeline Features Power Improvement to Dynamics 365 Customer Service Microsoft is releasing a new set of improvements to Dynamics 365 Customer Service that will advance digital transformation. Early access to this release wave October update began in early...
Jun 14, 2019 | Customer service, Digital Transformation, Microsoft
Accelerate Your Business Success with Dynamics 365 Solutions Visit the Microsoft Dynamics 365 e-book library to get up-to-date insights into the technologies that are transforming your business. Here you will find the resources you need to drive your business to...
May 1, 2019 | ClickDimensions, Customer service, Marketing
Selecting the Right Marketing Automation for Microsoft Dynamics 365 enCloud9 and ClickDimensions recently collaborated on a webinar about selecting the right marketing automation solution for Dynamics 365 and here are the takeaways. What is Marketing Automation and...
Apr 18, 2019 | Customer service, Customer Voice, Dataverse, Office 365
Easily Create Quizzes in Microsoft Forms Pro Quizzes Can Be Helpful in the Business World Too! Many people consider quizzes to be unproductive and not beneficial, but nothing could be further than the truth! There are actually many benefits to businesses doing...
Oct 27, 2017 | Customer service, Digital Transformation, Microsoft Dynamics 365
5 Challenges New Businesses Face (and how Dynamics 365 helps!) Starting a business can be a challenge, but maintaining it can be an even bigger challenge. There is a myriad of things to worry about when it comes to running a business. What is it that keeps you awake...
