May 14, 2024 | Dynamics 365 Customer Service, Microsoft Dynamics 365, Webinars
This blog about Dynamics 365 Case Managment was originally published in 2021 and has been updated with current information for 2024. While not much has changed in Case Management, it remains a robust and reliable solution, just as it was back then. One area in which...
Feb 26, 2024 | Dynamics 365 Customer Service, Microsoft Dynamics 365
In today’s digitally-driven business landscape, one-size-fits-all approaches are a thing of the past. To truly stand out and connect with customers, personalization is key. Enter Dynamics 365 CRM—a game-changer in the realm of customer engagement. Let’s...
Nov 17, 2021 | Customer service, Dynamics 365 Customer Service
What is Dynamics 365 Customer Service Dynamics 365 Customer Service is a full suite of capabilities to ensure your business can deliver the best customer service experience possible to customers. Dynamics 365 Customer Service enables you to know your customers so that...
Nov 11, 2021 | Customer service, Dynamics 365 Customer Service
Dynamics 365 shines bright with Case Management! At the heart of Dynamics 365 Customer Service is the agent experience. The key to improving customer satisfaction in service delivery is providing agents with the tools they need to provide customers with excellent...
