Oct 31, 2024 | Customer Voice, Microsoft Dynamics 365
The 2024 Release Wave 2 for Dynamics 365 Customer Service introduces several key updates designed to improve both agent efficiency and customer experience. These updates focus on streamlining workflows, enhancing communication, and leveraging AI-driven insights to...
Feb 10, 2024 | Customer Voice, Microsoft Dynamics 365
This article was originally published in 2021, but has been updated with the most current information. In the bustling digital landscape of modern business, maintaining open lines of communication with customers is paramount. One highly effective way to achieve this...
Apr 6, 2022 | Customer service, Customer Voice, Dataverse, Microsoft, Office 365
We have updated this blog with the most recent information. When this blog was originally published in 2019, Customer Voice was Microsoft Forms Pro. This blog reflects the changes to the Dynamics 365 and Power Platform universes. Any surveys that were created in...
May 2, 2019 | Customer Voice, Dataverse, Digital Transformation, Microsoft
Send and Analyze Quizzes/ Surveys in Microsoft Forms Pro Have you ever wanted a simple easy way to capture data from your customers, partners or employees? If so then you are going to love Microsoft Forms Pro, the newest member of Microsoft’s Power...
Apr 18, 2019 | Customer service, Customer Voice, Dataverse, Office 365
Easily Create Quizzes in Microsoft Forms Pro Quizzes Can Be Helpful in the Business World Too! Many people consider quizzes to be unproductive and not beneficial, but nothing could be further than the truth! There are actually many benefits to businesses doing...
