​Why do you need Dynamics 365?

There are many reasons your business needs Dynamics 365, but in today’s competitive industry, a good Customer Relationship Management tool is a must.  Here, we will discuss the reasons that we see as most important. We hope that this article will get you thinking about the value of a CRM and why you need Dynamics 365. If you are currently using Dynamics 365 and don’t feel it is doing what it should, maybe it is time for a refresh. We are experts at making sore you are getting the most out of your Dynamics 365. If you are not using your Dynamics 365 to its full potential, this blog will give you some good pointers. At enCloud9  we work not only with customers that are in the beginning stages of Dynamics 365 implementation, but we also support customers to help them get the most out of their current Dynamics 365. Although the benefits of Dynamics 365 are endless, we will highlight six reasons your business needs Dynamics 365.

1. Provide excellent customer service

After all, the primary focus of CRM is to help you provide the best customer service possible. According to Forbes, 86 percent of buyers will pay more for better customer experience. Put yourself in your customer’s shoes.  Would you pay more for better customer experience?  How much is a good customer service experience worth to you? Also, consumers who enjoyed a positive experience are more likely to repurchase from or to recommend a particular company. Every business needs to focus on developing higher customer loyalty.  We all feel a sense of loyalty towards someone who has genuinely listened to and addressed our problems.  Customers are no different. Customers feel a sense of loyalty toward a business that has really listened to them and worked to solve their problems.    

2. Increase sales and revenue

Everyone knows that higher sales is a vital key to a successful business.  There is a direct correlation between increasing sales and great customer service.  You could say the two go hand-in-hand. Customers are more likely to do repeat service and to recommend businesses if they have a positive customer experience. This obviously affects your sales.  CRM can perform many tedious tasks, freeing up time for your sales team to do what they are meant to do – sell.  Less time doing things like sending follow up emails or creating quotes will free up more time to focus on selling.  This ultimately, makes your salespeople happier, which, in turn, will make your company more profitable.

3. Be organized

Another thing that is vital to a business is organization. You might be convinced that you can store all pertinent information in your head and rely on past emails, but there are some definite advantages to having all that information in Dynamics 365.  A good CRM integrates emails, tasks, and calendars in one easy to maintain and managed location. Using Dynamics 365 allows you to put all the pertinent client information in one central location, making it easy to update and easy to see others’ updates. This makes it easier to collaborate with others in your business. By using a Dynamics 365, your business will become organized and you will see your success soar.

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4. Access historical data and help predict the future

Dynamics 365 records all communications with a client. Having all communications and conversations in one place, make it easy for you to quickly look back in time and see how things have progressed with a particular client. This history allows you to analyze past trends, identify any strengths or weaknesses, and continually improve. You can see your pipeline of prospective deals, which gives you an accurate feel for how much business you can expect to see in the future.  Every experience is a learning experience.  Dynamics 365 allows you to learn from the past so that you can make improvements for the future.

5. Metrics and detailed reporting

Good metrics and detailed reporting are essential to the growth and success of your business. It is important to know things such as how many successful projects you’ve had in the past. Being able to quickly state your conversion ratio is also helpful. Your time is valuable, so why not use technology to your advantage? Dynamics 365 gives you instant metrics on dozens of aspects of your business with little effort – thus making your life a lot easier! Personalized dashboards allow you to quickly and easily see the information you need. Dynamics 365 also allows you to create reports that are completely tailored to your business needs and processes.

6. Time efficiency

Having an effective CRM  is not only beneficial for your sales and customer service team.  It makes the jobs of everyone in your organization easier – thus  increasing productivity. Having a good CRM means less time for your employees to spend on tedious tasks and more time on the things they are meant to do. Time in the business world is a scarce commodity, but anything you can do to maximize your time will only make you more effective.

Why Microsoft Dynamics 365 CRM is the best choice for you!

There are many reasons Microsoft Dynamics 365  is superior to other CRMs. Dynamics 365’s tight integration with Office 365 and other Microsoft products that you are likely already using. No other CRM is as tightly integrated as Dynamics 365. This integration gives companies the ability to leverage their CRM investment without the need for additional software.  Saving money is always a plus!  

In terms of data visualization, Dynamics 365  has a definite edge here, in comparison to the competition.  Microsoft Dynamics 365  also has complex reporting, allowing you to pull together information into easy to digest and visual reports. To learn more about data visualization in Dynamics CRM, click here. 

Some other CRM systems are only available in the cloud.  With Microsoft Dynamics 365, you have choices.  You can choose between on-premise, private hosting, or CRM Online if you prefer SaaS.

With the recent implementation of Dynamics 365, Microsoft has achieved its goal of one simplified platform to manage, integrate and run all your applications, across all your devices. To read more about Dynamics 365 and the next generation of intelligent business applications, click here.

Still on the fence as to which Customer Relationship Management tool best fits your needs?  What makes Dynamics 365 CRM the superior choice in Customer Engagement tools?

How can we help you?

enCloud9 is a Silver Dynamics CRM Cloud Partner located in Omaha, NE with experienced consultants throughout the United States. We base our success on forging long-term relationships with our clients who achieve their goals through Dynamics CRM. We can do the same for you. enCloud has with Dynamics CRM since version 1.0 was released back in 2003.  Want to find out more about our own personal history and experience with Dynamics CRM?