Following the success of a previous project with one division, Tension Packaging decided to engage enCloud9 for another project in a different division of the company.
Client Overview: Tension Packaging and Automation is a leader in packaging equipment and automation systems, catering to the eCommerce and Pharmacy markets. They offer a wide range of services, including manufacturing, installation, packaging automation, consumables, and robotics, ensuring comprehensive solutions for their clients.
The Challenge: Tension Packaging was using Excel spreadsheets and individual desktop or cloud storage to manage their sales pipeline and documentation. This setup led to inefficiencies and limited visibility into their overall sales pipeline. The company needed a more efficient, cloud-based solution to manage leads, accounts, opportunities, and contacts, aiming to enhance productivity and gain better insights into their sales activities.
Our Solution: enCloud9 implemented Dynamics 365 Sales to address Tension Packaging’s needs. The solution involved migrating their data to the cloud, providing easy access and detailed tracking of market, industry, and product interests. This implementation streamlined their processes, improved reporting capabilities, and increased overall productivity.
Results Achieved: The project was successfully completed in six months, leading to a significant boost in productivity and better reporting for management. The new system provided a comprehensive view of the sales pipeline and related product interests, making it easier to manage and track sales opportunities.
Conclusion: Tension Packaging was highly satisfied with the results, particularly the enhanced ability to connect product interests with sales opportunities. The professionalism and engagement of the client team were key to the project’s success and user adoption. Tension Packaging continues to collaborate with enCloud9 for ongoing support and future enhancements.
