Dynamics 365 Contact Center

Transform your service experience and optimize efficiency across all engagement channels.

Ready to Upgrade Your Customer Support?

Dynamics 365 Contact Center brings intelligence, automation, and efficiency to every customer interaction channel. Functioning within Dynamics 365 or as a standalone app that integrates with non-Microsoft CRMs, this Copilot-first solution adapts to your requirements.

Engage with customers through voice, webchat, SMS, social media, and email, and use intelligent chatbots to provide effective self-service for both voice and chat.

Set up a call with one of our Dynamics 365 experts to discuss how we can assist with your project.

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Dynamics 365 Contact Center Features

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Call Recording and Transcription
Record calls automatically or on-demand, complete with voice-to-text transcription.

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Connect through any channel
Customers can choose their preferred channel to engage, whether it’s voice, SMS, chat, email, or social media apps.

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Copilot AI
AI-driven Copilot on all channels enhances agent productivity.

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Full IVR
Complete IVR capabilities included, with call queues, routing, voicemail, and more.

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Teams Collaboration
Seamless integration with Microsoft Teams for both voice and chat.

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Built-In Data Analytics
Real-time and historical analysis is accessible through out-of-the-box dashboards.

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Information Management
Complete knowledgebase with auto-recommendations.

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Unified Routing
Route incoming calls and chats to the appropriate agents.

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Provide Self Service
Allow customers to handle their needs through conversational chatbots for both voice and webchat.

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Full CcaaS Solution
Dynamics 365 Contact Center serves as an all-in-one contact center as a service platform.

Copilot AI

Artificial intelligence is embedded throughout Dynamics 365, boosting productivity and efficiency. Copilot supports users by assisting with tasks like writing emails, summarizing records, and reviewing the sales pipeline.

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Is it a fit for my business?

Dynamics 365 is particularly well equipped for distribution and manufacturing companies, but CRM software’s value doesn’t begin or end with any particular industry. If you’re looking to improve productivity and profitability, streamline processes, centralize data, and more effectively manage or evaluate your administration and operations, a CRM solution can help.