Dynamics 365 Field Service
With Dynamics 365 Field Service, empower your employees to deliver proactive, seamless, end-to-end service that will increase customer satisfaction.
Continue to Innovate With Proactive Service
Built-in intelligence enables you to resolve service issues before they occur. This proactive approach allows you to reduce operational costs and deliver positive experiences to your clients.
Key Features
Multichannel communication
Engage with customers on their terms- when they want and how they want!
Mobile Apps
Service Technicians have everything they need at their fingertips when they need it, such as work orders, customer contact info, scheduling info, and more.
Preventative Maintenance
Predictive work orders can be automatically generated to ensure equipment is working properly all the time.
Customer Billing
A completed work order can easily be turned into an invoice for customer billing.
Schedule board and dispatch
Scheduling becomes a breeze with the simple drag and drop schedule board.
Resource Management
allows the best technician to be matched to a work order based on proximity, availability, and level of skill.
Built-in intelligence
Built-in intelligence allows a potential issue to be detected and resolved by a technician before there ever is an issue.
Mobile Inventory
Not only is warehouse inventory tracked, but mobile inventory as well.
Dynamics 365 for Customer Service Resources
April 2019 Release Notes – Dynamics 365, PowerApps, Flow and More
5 Ways to know You Are Ready For Connected Field Service
Everything you need in one powerful suite of tools
Feature-rich
Dynamics 365
SALES
Dynamics 365 for Sales helps your sales team close deals faster using lead and opportunity management, activity tracking, and an easy to use mobile app.
SALES
Dynamics 365 for Sales helps your sales team close deals faster using lead and opportunity management, activity tracking, and an easy to use mobile app.