Dynamics 365 Service Accelerator
Streamline Service. Automate Workflows. Elevate Customer Experience.
Seamless Service Automation for Microsoft Dynamics 365 Users
enCloud9 helps businesses automate service operations with Dynamics 365, streamlining case management, workflows, and SLA tracking for faster resolutions.
Our AI-driven insights optimize case handling, while real-time dashboards and reporting provide actionable data to enhance service performance.
We also enable automated follow-ups and knowledge base integration, fostering better engagement, faster response times, and seamless service management in Dynamics 365.
enCloud9’s Service Accelerator Features:
Automated Case Management
Streamline service operations with automatic case creation, categorization, and assignment for faster resolutions.
AI-Driven Case Routing
Ensure inquiries reach the right agents with intelligent routing and escalation, reducing wait times and improving efficiency.
SLA Tracking & Compliance
Monitor service level agreements to meet response deadlines, ensuring high-quality customer support.
Real-Time Dashboards & Analytics
Gain actionable insights with real-time reporting to track case progress, agent performance, and customer satisfaction.
Omnichannel Support
Provide seamless customer service across email, chat, phone, and social media for a connected support experience.
Knowledge Base Integration
Empower agents with quick access to FAQs and past solutions, enabling faster issue resolution and self-service options.
Other enCloud9 Accelerators
Sales Accelerator
Track leads, automate sales processes, and close deals faster with enCloud9’s Sales Accelerator for Dynamics 365. Our solution streamlines lead management, opportunity tracking, and AI-driven insights, helping sales teams work smarter and boost revenue. With real-time dashboards and automated workflows, you can optimize every stage of the sales cycle for maximum efficiency.
Marketing Accelerator
Optimize your marketing efforts with AI-driven automation and data-driven insights. enCloud9’s Marketing Accelerator streamlines campaign management, lead nurturing, and customer engagement, ensuring seamless experiences that drive conversions. Deliver personalized, effortless interactions that keep customers focused on their journey—not the process.